Terms & Conditions

1.1 Business Information

Trading Name: Zafari Africa

Contracting Parties: Adam Zimmerman and Daniel Zimmerman, trading as Zafari Africa

Business Structure: Partnership

Principal Place of Business: 16 Summerway, Fairmount, Johannesburg, South Africa

Email: info@zafariafrica.co.za

Telephone: 083 548 8469 / 072 877 5848

VAT Status: Zafari Africa is not currently registered for Value Added Tax (VAT).

1.2 About Zafari Africa

Zafari Africa is a South African wildlife photography brand operated by Adam Zimmerman and Daniel Zimmerman.

Our mission is to inspire a deeper appreciation for wildlife through premium fine art photography, educational resources, and unforgettable photographic experiences. We strive to produce products and services of the highest quality while providing an enjoyable, transparent, and professional customer experience.

Our products and services may include, but are not limited to:

• Fine art wildlife photographic prints
• Standard Edition prints
• Limited Edition prints
• Collector's Edition prints
• Photography workshops
• Private photography tuition
• Digital educational products, including eBooks
• Editing tutorials
• Wildlife-themed merchandise
• Calendars and photography accessories
• Additional products and services introduced from time to time

Unless expressly stated otherwise, all photographs, artwork, educational material, videos, graphics, branding, logos, website design, text, and other content displayed on this Website remain the exclusive intellectual property of Zafari Africa and are protected by applicable intellectual property laws.

2.1 Product Availability

Zafari Africa offers a range of wildlife photography products and educational services, including physical fine art prints, Limited Edition and Collector's Edition prints, photography workshops, digital educational products, editing tutorials, calendars, merchandise, and other products or services offered through our Website from time to time.

All products and services displayed on the Website are subject to availability. While we make every reasonable effort to ensure that products remain available, we reserve the right to discontinue, replace, modify, or withdraw products, editions, or services at any time before an order has been accepted.

2.2 Product Information

We take reasonable care to ensure that all product descriptions, images, specifications, dimensions, materials, edition information, pricing, and other details displayed on our Website are accurate at the time of publication.

Despite our best efforts, occasional typographical, technical, or pricing errors may occur. Where a material error is identified before an order has been accepted, Zafari Africa reserves the right to correct the error or decline the order in accordance with these Terms & Conditions.

2.3 Product Images and Colour Representation

We strive to display our photographs and products as accurately as possible.

However, colours, brightness, contrast, texture, and appearance may vary slightly depending on factors including:

• Device or monitor settings
• Screen calibration
• Viewing environment
• Printing processes
• Paper, canvas, framing materials, or finishes
• Normal manufacturing tolerances

Such minor variations are inherent in the printing process and do not constitute a defect where the product otherwise conforms to the accepted order.

2.4 Customer Responsibility Before Ordering

Before submitting an order, you are responsible for carefully reviewing all product selections, including:

• Selected photograph
• Print size
• Material or finish
• Edition type
• Framing or mounting options
• Quantity
• Delivery information
• Any custom selections made during checkout

Our checkout process provides an opportunity to review and correct your order before final submission. Once your order has been submitted, changes may only be possible in accordance with these Terms & Conditions.

2.5 Intellectual Property

Unless expressly agreed otherwise in writing, the purchase of a physical print or digital product does not transfer copyright or any intellectual property rights.

The purchase of a physical print transfers ownership only of the physical item purchased.

All copyright, image rights, reproduction rights, trademarks, branding, commercial rights, educational materials, and all other intellectual property remain the exclusive property of Zafari Africa or the applicable rights holder.

Without prior written permission from Zafari Africa, you may not reproduce, copy, scan, photograph for reproduction, publish, distribute, modify, commercially exploit, create derivative works from, or otherwise use any photographs, artwork, digital products, educational content, or other intellectual property owned by Zafari Africa.

2.6 Authentic Wildlife Photography

Zafari Africa specialises in authentic wildlife photography captured in natural environments.

Wildlife behaviour, lighting conditions, weather, and environmental factors are inherently unpredictable. Each photograph represents a genuine moment observed in nature and captured through the photographer's skill, patience, and experience.

Unless expressly stated otherwise, our images are not artificially generated, staged in unnatural environments, or digitally created to depict wildlife that did not exist at the time of capture. Standard professional editing techniques may be applied to accurately represent the scene as experienced by the photographer, but such editing does not alter the authenticity of the wildlife encounter.

No statement regarding a photograph's rarity, uniqueness, conservation significance, or collectability should be interpreted as a guarantee of future investment value or resale price.

3.1 Placing an Order

All products and services displayed on the Website constitute an invitation to do business and do not constitute a binding offer by Zafari Africa.

By completing the checkout process and submitting an order, you are making an offer to purchase the selected products or services in accordance with these Terms & Conditions.

Before submitting your order, you will have the opportunity to review and amend your order details, delivery information, selected products, pricing, and applicable charges.

Submitting an order does not guarantee acceptance of that order.

3.2 Payment

Payment for products and services is processed securely through the payment methods made available on the Website.

Where available, payments are currently processed through trusted third-party payment providers, including PayFast or any alternative payment providers made available on the Website from time to time.

Zafari Africa does not receive or store your full payment card details.

Payment confirmation or payment authorisation confirms that your payment has been received or authorised by our payment provider. The point at which your order is accepted, and a binding contract is formed, is dealt with in clause 3.3 below.

3.3 Order Acceptance

Once your payment has been successfully received and verified, our systems automatically carry out the verification checks set out below and, if those checks are passed, send an order confirmation email to the address you supplied at checkout.

That order confirmation constitutes Zafari Africa's acceptance of your order. A legally binding contract between you and Zafari Africa is formed when that confirmation is sent. Acceptance is automated and ordinarily occurs within minutes of payment.

The verification carried out before acceptance is performed automatically and includes:

• Confirmation of payment by our payment provider
• Verification that the amount paid matches the order total recorded at checkout
• Product availability
• Limited or Collector's Edition availability, including allocation of the specific edition number
• Verification of the pricing and any discounts applied at checkout
• Technical system validation

Because acceptance is automated, production of physical products, allocation of Limited or Collector's Edition numbers, instruction of our print partner, courier booking, and activation of digital products or workshop access commence immediately upon acceptance.

If any of these checks cannot be completed, your order will not be accepted. Where payment has already been received, we will notify you promptly and issue a full refund to your original payment method.

Further manual verification may be carried out after acceptance where an order is flagged as potentially fraudulent or unauthorised, as set out in clause 3.6.

3.4 Pricing, Availability and Technical Errors

While every effort is made to ensure that pricing, product information, and availability displayed on the Website are accurate, genuine errors may occasionally occur.

Where an obvious or material error is identified before acceptance, Zafari Africa reserves the right to decline the order, including where the error relates to:

• Pricing
• Product descriptions
• Images
• Product availability
• Limited Edition availability
• Duplicate orders
• Shipping availability
• Technical or system failures
• Payment irregularities

Where possible, we will explain the reason for the declined order and, where appropriate, provide you with the opportunity to place a corrected order.

Where an obvious or material error of the kind listed above is identified only after acceptance, Zafari Africa may cancel the order and refund you in full, provided that we notify you promptly and, in the case of physical products, before dispatch. This right applies only to errors that are obvious or material and is exercised in accordance with section 23(9) of the Consumer Protection Act 68 of 2008.

This clause may not be used to cancel orders simply because market conditions, production costs, or commercial circumstances have changed after an order has been accepted.

3.5 Changes or Cancellation Before Production

If you need to amend or cancel an order, please contact Zafari Africa as soon as reasonably possible.

Where an order has not yet been accepted, you may withdraw your order without penalty. Because acceptance is automated and ordinarily occurs within minutes of payment, the period during which an order may be withdrawn before acceptance is short.

Once an order has been accepted, any requested amendment or cancellation will depend on:

• Whether production has commenced
• The nature of the requested change
• Any additional costs incurred
• The type of product or service purchased
• Your rights under applicable consumer protection legislation

Where Zafari Africa agrees to amend an accepted order, we may issue an updated order confirmation reflecting the revised order details.

3.6 Fraud Prevention

To protect both our customers and our business, Zafari Africa reserves the right to carry out reasonable verification where we believe an order may be fraudulent, unauthorised, or otherwise present an unacceptable level of risk.

This may include requesting additional information to verify the identity of the purchaser, payment details, billing information, or delivery address. Because orders are accepted automatically, this verification will ordinarily take place after acceptance and before dispatch.

If the requested verification cannot be completed to our reasonable satisfaction, Zafari Africa reserves the right to cancel the order and, where payment has already been received, issue a full refund to the original payment method.

Any personal information collected during this verification process will be handled in accordance with our Privacy Policy.

4.1 Prices

All prices displayed on the Website are quoted in South African Rand (ZAR) unless otherwise stated.

Prices displayed at the time an order is submitted are the prices applicable to that order, subject to any obvious pricing errors identified before the order has been accepted in accordance with these Terms & Conditions.

Prices may be updated or changed at any time without prior notice. Any changes will not affect orders that have already been accepted by Zafari Africa.

4.2 VAT

Zafari Africa is not currently registered for Value Added Tax (VAT).

Accordingly, VAT is not charged on products or services unless and until Zafari Africa becomes legally required to register for VAT.

Should our VAT status change in the future, pricing and tax information displayed on the Website will be updated accordingly.

4.3 Payment Methods

Payment must be made using one of the payment methods made available through the Website at the time of purchase.

Available payment methods may change from time to time and may include credit cards, debit cards, instant EFT, digital wallets, or other secure electronic payment options offered by our authorised payment providers.

All payments are processed securely by independent third-party payment service providers. Zafari Africa does not store customers' full payment card information.

4.4 Payment Authorisation

By submitting payment, you confirm that you are authorised to use the selected payment method and that all payment information provided is accurate and complete.

Where a payment is declined, reversed, cancelled, or otherwise fails, Zafari Africa reserves the right to suspend, delay, or cancel the associated order until successful payment has been received.

4.5 Shipping Charges

Shipping charges, where applicable, will be clearly displayed during the checkout process before you submit your order.

Delivery charges may vary depending on factors including:

• Delivery location
• Product size
• Weight
• Packaging requirements
• Insurance
• The courier service selected

4.6 Promotional Pricing and Discount Codes

From time to time, Zafari Africa may offer promotional pricing, vouchers, discount codes, or special offers.

Unless expressly stated otherwise:

• Promotions may not be combined.
• Promotions are available only during the advertised promotional period.
• Discount codes may not be exchanged for cash.
• Promotions apply only to eligible products or services.
• Zafari Africa reserves the right to withdraw, amend, or cancel promotions where reasonably necessary, provided that this does not affect orders that have already been accepted.

Where a discount has been applied incorrectly due to a technical error or misuse, Zafari Africa reserves the right to correct the pricing before accepting the order.

4.7 Refunds Following Payment Errors

Where a customer is incorrectly charged, charged more than once, or where payment has been received in error, Zafari Africa will investigate the matter promptly and, where appropriate, issue a refund using the original payment method within a reasonable period.

4.8 Quotations for Custom or Commercial Orders

From time to time, Zafari Africa may provide written quotations for custom products, bespoke framing, bulk purchases, commercial projects, corporate orders, interior design projects, or other special requests.

Unless expressly stated otherwise in writing:

• Quotations are valid only for the period specified in the quotation.
• Where no validity period is specified, quotations will remain valid for 14 calendar days from the date of issue.
• After the quotation has expired, Zafari Africa reserves the right to revise pricing to reflect changes in supplier costs, production costs, material availability, courier charges, exchange rates, or other relevant commercial factors.
• A quotation does not constitute a binding contract until it has been accepted by both the customer and Zafari Africa, and any required payment has been received in accordance with these Terms & Conditions.

5.1 Production Timeframes

All physical products sold by Zafari Africa are produced or prepared for dispatch only after an order has been accepted in accordance with these Terms & Conditions.

Production timeframes vary depending on the product purchased, order volume, supplier availability, framing requirements, customisation requests, and other operational factors.

Any production timeframes displayed on the Website or communicated by Zafari Africa are estimates provided in good faith and are not guaranteed unless expressly agreed otherwise in writing.

Where reasonably possible, Zafari Africa will keep customers informed of any significant production delays that may affect the expected dispatch date.

While we make every reasonable effort to meet estimated production timeframes, delays resulting from supplier availability, manufacturing processes, quality control requirements, equipment failure, or other circumstances beyond our reasonable control do not constitute a breach of these Terms & Conditions.

Production of an order will commence only after:

• The order has been accepted by Zafari Africa
• Full payment has been successfully received and verified, unless otherwise agreed in writing
• Any additional information required to complete the order has been provided by the customer

5.2 Quality Inspection & Packaging

Every product is carefully inspected prior to dispatch to ensure it meets Zafari Africa's quality standards.

Products are packaged using materials appropriate to their size, value, and method of transportation to reduce the risk of damage during transit.

Although every reasonable precaution is taken when packaging products, Zafari Africa cannot guarantee that damage will never occur during transportation. Any damage sustained during transit will be handled in accordance with Section 6 (Returns, Refunds & Consumer Rights).

5.3 Shipping & Delivery

Zafari Africa delivers products using The Courier Guy and other approved courier partners, depending on the destination and the nature of the order.

Shipping is available to locations serviced by our courier partners. Certain remote or restricted areas may not be serviceable or may require extended delivery timeframes or additional shipping charges.

Once an order has been dispatched, customers will receive shipping confirmation together with tracking information where available.

A signature may be required upon delivery.

5.4 Delivery Time Estimates

Estimated delivery timeframes are provided for convenience only and are not guaranteed.

Delivery times may vary depending on factors including:

• Delivery destination
• Courier operations
• Public holidays
• Peak trading periods
• Customs clearance (for international deliveries)
• Other factors beyond Zafari Africa's reasonable control

While we will make every reasonable effort to assist with delayed deliveries, Zafari Africa is not liable for reasonable delivery delays caused by third-party courier services.

5.5 Risk and Ownership

Ownership of products transfers to the customer only once full payment has been received by Zafari Africa.

Risk of loss or damage to physical products passes to the customer upon delivery of the order to the delivery address provided by the customer, or upon acceptance by the customer or a person reasonably authorised to receive the delivery on their behalf.

Nothing in this clause limits any rights afforded to consumers under applicable consumer protection legislation.

5.6 International Deliveries, Customs & Import Charges

Zafari Africa may offer international shipping to selected destinations.

Customers are responsible for ensuring that products may lawfully be imported into their destination country and for complying with any applicable import requirements.

Orders shipped outside South Africa may be subject to customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges, or other government-imposed fees.

Unless expressly stated otherwise:

• These charges are the sole responsibility of the customer.
• Such charges are not included in the purchase price or shipping costs displayed on the Website.
• Zafari Africa has no control over these charges and cannot estimate or guarantee their amount.

Where an international shipment is refused, abandoned, or returned because import duties, taxes, customs charges, or other government fees were not paid, Zafari Africa reserves the right to deduct any return shipping costs, customs charges, storage fees, or other expenses incurred before issuing any applicable refund, subject to applicable law.

5.7 Delays Beyond Our Control

Zafari Africa is not responsible for delays resulting from events beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Industrial action or strikes
• Customs inspections or government intervention
• Border restrictions
• Courier disruptions
• Supply chain interruptions
• Power failures
• Civil unrest
• Other unforeseen events beyond our reasonable control

Where reasonably possible, customers will be informed of any significant delays affecting their order.

5.8 Incorrect Delivery Information & Failed Deliveries

Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.

Where delivery cannot be completed because incorrect or incomplete delivery information has been supplied, or where delivery is unsuccessful because the recipient is unavailable after reasonable delivery attempts, additional shipping or redelivery charges may apply.

If an order is returned to Zafari Africa due to failed delivery or an incorrect address, we will contact the customer to arrange redelivery, subject to payment of any additional costs incurred.

5.9 Damaged Shipments

Customers should inspect their order as soon as reasonably possible after delivery.

If a shipment appears to have been damaged during transit, customers should notify Zafari Africa as soon as reasonably practicable and, where possible, retain all original packaging and provide photographs of the damaged product and packaging to assist with any courier or insurance claim.

Where a product is found to have been damaged during transit or delivered in a defective condition, Zafari Africa will address the matter in accordance with the Consumer Protection Act and the provisions contained in Section 6 (Returns, Refunds & Consumer Rights).

Nothing in this section limits or excludes any statutory rights available to consumers under applicable law.

5.10 Framed Artwork & Fragile Shipments

Certain framed prints, glazed artwork, or other fragile products may require specialised packaging or shipping methods depending on the destination, courier requirements, and applicable transport restrictions.

Where Zafari Africa reasonably believes that the selected framing option or shipping method presents an unacceptable risk of damage during transit, or where a courier is unable or unwilling to transport a particular product, we reserve the right to contact the customer to discuss an alternative framing option, packaging solution, courier service, or delivery arrangement before dispatch.

Where no reasonable alternative can be agreed upon, Zafari Africa reserves the right to cancel the affected order prior to dispatch and provide a full refund of any amounts paid for that order.

6.1 Your Consumer Rights

Nothing contained in these Terms & Conditions limits, excludes, or replaces any rights or remedies available to consumers under the Consumer Protection Act 68 of 2008 or any other applicable law.

Where these Terms & Conditions provide rights in addition to those available under applicable law, those additional rights are offered voluntarily by Zafari Africa.

6.2 Change of Mind Returns

Because many of Zafari Africa's products are individually produced, custom-made, printed to order, framed, personalised, or otherwise manufactured specifically for each customer, returns based solely on a change of mind may not always be possible.

Where Zafari Africa agrees to accept a return that is not required by law, the return may be subject to reasonable conditions, including:

• The product being unused and in its original condition
• The product being returned in its original packaging where reasonably possible
• The customer being responsible for return shipping costs
• A reasonable handling or restocking fee where permitted by applicable law

Nothing in this clause limits any statutory cooling-off or cancellation rights available under applicable legislation.

6.3 Defective, Damaged or Incorrect Products

If a product is:

• defective
• materially damaged before delivery
• damaged during transit
• materially different from the accepted order
• otherwise fails to meet the standards required by applicable consumer protection legislation

the customer should notify Zafari Africa as soon as reasonably practicable after becoming aware of the issue.

Where reasonably requested, customers may be asked to provide photographs or other information to assist in assessing the claim.

Where a claim is valid, Zafari Africa will, in accordance with applicable law, repair, replace, or refund the affected product, as appropriate.

6.4 Return Procedure

Before returning any product, customers should first contact Zafari Africa using the contact details provided in these Terms & Conditions.

Where a return is approved, we will provide instructions regarding the return process, including the appropriate return address and any packaging requirements.

Products should not be returned without prior communication unless required by applicable law.

6.5 Refunds

Where a refund is approved, Zafari Africa will process the refund within a reasonable period using the original payment method, unless another method is agreed with the customer.

The time required for the refunded amount to appear may depend on the customer's financial institution or payment provider.

Refunds will not include any costs that are not required to be refunded under applicable law, including additional services separately requested by the customer, unless otherwise required.

6.6 Return Shipping Costs

Where a product is returned because it is defective, damaged, incorrect, or otherwise does not comply with applicable consumer protection legislation, Zafari Africa will bear the reasonable costs associated with the return where required by law.

Where a return is accepted for reasons not required by law, including a voluntary change-of-mind return, the customer will generally be responsible for all return shipping costs unless Zafari Africa agrees otherwise in writing.

6.7 Exclusions

Subject always to applicable law, Zafari Africa may decline returns or refunds where:

• the product has been intentionally damaged after delivery
• the product has been altered, modified, or repaired by someone other than Zafari Africa or an authorised service provider
• damage has resulted from misuse, improper handling, negligence, or failure to follow any care instructions provided
• the claim is otherwise excluded by applicable law

This clause does not apply where consumer rights cannot legally be limited or excluded.

6.8 Inspection of Returned Products

Where a product is returned, Zafari Africa reserves the right to inspect the product before determining the appropriate remedy.

Inspection will be carried out within a reasonable period after the returned product has been received.

Where the inspection confirms a valid claim, the appropriate repair, replacement, or refund will be provided in accordance with applicable law.

6.9 Replacement of Limited Edition & Collector's Edition Prints

Where a Limited Edition or Collector's Edition print is damaged, lost during transit, or found to be defective, Zafari Africa will, where reasonably possible and in accordance with applicable consumer protection legislation, replace the product with the same numbered edition or an equivalent replacement where available.

If the original numbered edition is no longer available because the edition has sold out or cannot reasonably be reproduced, Zafari Africa will work with the customer to determine an appropriate remedy, which may include a replacement, refund, or another mutually agreed solution, subject to the customer's rights under applicable law.

6.10 Consumer Rights Prevail

If any provision of this Section conflicts with a mandatory right granted to consumers under applicable legislation, the applicable legislation will prevail to the extent of the inconsistency.

7.1 Edition Types

Zafari Africa offers different categories of fine art prints, which may include Standard Edition, Limited Edition, and Collector's Edition products.

The features, availability, pricing, and exclusivity of each edition are described on the relevant product page at the time of purchase.

7.2 Standard Edition Prints

Standard Edition prints are open-edition products and may be produced without limitation on the number of copies available.

Unless otherwise stated, Standard Edition prints are not individually numbered or accompanied by a certificate of authenticity.

7.3 Limited Edition Prints

Limited Edition prints are produced in strictly limited quantities.

Each Limited Edition print is individually numbered as part of the total edition size specified on the relevant product page.

Once the published edition has sold out, no additional prints from that edition will be produced by Zafari Africa in the same size and finish, except where replacement is required in accordance with Section 6 (Returns, Refunds & Consumer Rights).

7.4 Collector's Edition Prints

Collector's Edition prints represent Zafari Africa's most exclusive print offerings and are produced in very limited quantities.

Unless otherwise stated on the Website, Collector's Edition prints may include additional features such as premium printing materials, enhanced presentation, hand-signing, certificates of authenticity, or other exclusive characteristics described on the relevant product page.

7.5 Certificates of Authenticity

Where stated on the product page, Limited Edition and Collector's Edition prints will be accompanied by a Certificate of Authenticity.

The certificate confirms the edition details of the artwork and forms part of the product supplied.

Customers should retain the Certificate of Authenticity, as replacement certificates may not always be available.

7.6 Artist Signatures

Where indicated on the product page, prints may be hand-signed or otherwise authenticated by Zafari Africa.

Minor variations in signatures, numbering, or placement may occur as part of the manual signing process and do not constitute defects.

7.7 Edition Availability

The availability of Limited Edition and Collector's Edition prints is subject to the remaining quantity available at the time an order is accepted.

Adding a product to a shopping cart does not reserve or guarantee availability.

If an edition sells out before an order is accepted, Zafari Africa may cancel the order and provide a full refund in accordance with Section 3 (Ordering Process).

7.8 Replacement of Sold-Out Editions

Where a Limited Edition or Collector's Edition print requires replacement under applicable consumer protection legislation but the edition has sold out, Zafari Africa will work with the customer to determine an appropriate remedy in accordance with Section 6 (Returns, Refunds & Consumer Rights).

Nothing in this clause limits any rights available to consumers under applicable law.

7.9 Investment & Future Value

While Limited Edition and Collector's Edition prints are produced in limited quantities, Zafari Africa makes no representation or guarantee regarding the future investment value, resale value, collectability, or appreciation in value of any artwork.

Customers purchase artwork for its artistic and personal value, and any future market value is inherently uncertain.

7.10 Ownership of Copyright

The purchase of any print, including Limited Edition or Collector's Edition products, transfers ownership of the physical artwork only.

All copyright, intellectual property rights, and reproduction rights remain the exclusive property of Zafari Africa unless expressly agreed otherwise in writing.

The purchase of a print does not grant the customer any right to reproduce, distribute, publish, commercially exploit, create derivative works from, or otherwise use the artwork beyond normal private ownership.

8.1 Educational Services

Zafari Africa offers educational services, which may include photography workshops, private tuition, online training sessions, digital learning experiences, and other educational products or services as described on the Website.

The content, duration, format, pricing, and availability of each educational service are described on the relevant booking or product page.

8.2 Booking Confirmation

A booking is confirmed once payment has been successfully received and verified and our systems have sent your booking confirmation email to the address supplied at checkout, together with your access link where applicable. That confirmation constitutes Zafari Africa's acceptance of your booking.

Until that confirmation has been sent, requested dates and times remain subject to availability.

8.3 Online & In-Person Sessions

Unless expressly stated otherwise, workshops, tuition, and educational sessions are conducted online.

Where an in-person workshop or event is offered, the applicable venue, location, date, and any additional requirements will be communicated before the event.

Customers are responsible for ensuring they have suitable internet access, equipment, and software required to participate in online sessions.

8.4 Booking Changes & Rescheduling

Customers may request to reschedule a booking by contacting Zafari Africa.

Requests received at least 12 hours before the scheduled session will generally be accommodated, subject to availability.

Requests received less than 12 hours before the scheduled session may be treated as a late cancellation.

Any approved rescheduled booking will retain the original booking value unless otherwise agreed.

8.5 Cancellation Policy

Customers may cancel a workshop or educational booking by notifying Zafari Africa.

Where cancellation is received at least 12 hours before the scheduled session, the customer may choose either:

• to reschedule the booking; or
• to receive booking credit for the value paid.

Cancellations received less than 12 hours before the scheduled session, or failure to attend without prior notice, may result in the booking being forfeited, except where otherwise required by applicable law or where Zafari Africa agrees otherwise at its discretion.

8.6 Booking Credits

Where booking credit is issued by Zafari Africa, the credit may be applied toward future eligible workshops or educational services.

Unless expressly stated otherwise, booking credits do not expire.

Booking credits are non-transferable unless Zafari Africa agrees otherwise in writing and are not redeemable for cash except where required by applicable law.

8.7 Late Arrival & Non-Attendance

Customers are responsible for joining workshops or attending educational sessions at the scheduled start time.

Where a customer joins a session after it has commenced, the session may continue for the remaining scheduled time only.

Failure to attend a booked session without prior notice may be treated as a late cancellation under Section 8.5.

8.8 Changes by Zafari Africa

Zafari Africa reserves the right to reschedule, postpone, substitute instructors, change venues, modify session formats, or cancel workshops where reasonably necessary due to operational requirements, illness, insufficient bookings, force majeure events, or circumstances beyond our reasonable control.

Where Zafari Africa cancels a booked session before it takes place, customers will be offered, at our discretion and subject to applicable law:

• a suitable alternative session
• a rescheduled booking
• booking credit
• a refund

8.9 Learning Materials

Educational materials, presentations, notes, videos, recordings, downloadable resources, and other learning content provided during or after a workshop remain the intellectual property of Zafari Africa unless expressly stated otherwise.

Customers may use these materials for their own personal learning but may not copy, reproduce, distribute, publish, sell, share, or commercially exploit them without prior written permission.

8.10 Recording of Sessions

Unless expressly permitted by Zafari Africa, customers may not record, livestream, photograph, reproduce, distribute, or otherwise capture any workshop, tuition session, or educational content by any means.

Where Zafari Africa records a session for training, educational, or quality assurance purposes, participants will be informed beforehand where reasonably required by applicable law.

8.11 Right to Refuse Participation

Zafari Africa is committed to providing a respectful, safe, and productive learning environment for all participants.

We reserve the right to refuse or terminate participation in any workshop, tuition session, or educational service where a participant behaves in a disruptive, abusive, threatening, discriminatory, harassing, or otherwise inappropriate manner, or where their conduct materially interferes with the learning experience of others.

Where participation is refused or terminated for these reasons, Zafari Africa may, subject to applicable law and the circumstances of the matter, decline to provide a refund, rescheduling, or booking credit.

Nothing in this clause limits any rights that cannot lawfully be excluded under applicable consumer protection legislation.

9.1 Digital Products

Zafari Africa offers digital products, which may include e-books, downloadable resources, editing tutorials, digital photography guides, educational content, presets, and other digital products as described on the Website.

The features, format, licensing terms, and compatibility requirements of each digital product are described on the relevant product page.

9.2 Delivery of Digital Products

Unless otherwise stated, digital products will be made available electronically after an order has been accepted and payment has been successfully received and verified.

Delivery may occur by download link, customer account access, email, or any other method specified by Zafari Africa.

Customers are responsible for providing a valid email address and ensuring they have suitable internet access and compatible software or devices to access the purchased digital product.

9.3 Licence to Use

Subject to these Terms & Conditions, Zafari Africa grants the purchaser a limited, non-exclusive, non-transferable, and revocable licence to use the purchased digital product for personal, non-commercial purposes only.

This licence does not transfer ownership of the intellectual property contained within the digital product.

9.4 Restrictions on Use

Unless expressly authorised in writing by Zafari Africa, customers may not:

• copy, reproduce, modify, or adapt any digital product
• share, distribute, sublicense, or make digital products available to third parties
• upload digital products to file-sharing websites or online platforms
• sell, rent, lease, or commercially exploit digital products
• remove or alter any copyright notices, branding, or digital watermarks
• use digital products in any manner that infringes the intellectual property rights of Zafari Africa

9.5 Downloads & Access

Customers should download and securely store purchased digital products promptly after delivery where applicable.

Zafari Africa will make reasonable efforts to maintain access to digital products where provided through customer accounts, but does not guarantee perpetual availability unless expressly stated on the Website.

9.6 Refunds for Digital Products

Because digital products are capable of being copied or downloaded immediately after purchase, refunds may not be available once access has been provided or a download has commenced, except where required by applicable law.

Nothing in this clause limits any statutory rights available to consumers under applicable consumer protection legislation.

9.7 Technical Support

Where reasonably required, Zafari Africa may provide assistance in resolving issues relating to the delivery or accessibility of digital products.

Technical support does not include assistance with third-party software, customer devices, internet connectivity, or issues outside Zafari Africa's reasonable control.

9.8 Availability & Updates

Zafari Africa may update, improve, or correct digital products from time to time.

Where updates are made available to existing purchasers, access will be provided at Zafari Africa's discretion unless otherwise stated on the relevant product page.

9.9 Unauthorised Distribution

The unauthorised copying, sharing, resale, distribution, publication, or commercial exploitation of digital products is strictly prohibited.

Zafari Africa reserves the right to suspend or terminate access to digital products, refuse future purchases, and pursue any legal remedies available where unauthorised use or infringement is suspected.

9.10 Consumer Rights

Nothing contained in this Section limits or excludes any mandatory rights afforded to consumers under applicable law.

10.1 Ownership of Intellectual Property

Unless expressly stated otherwise, all intellectual property rights relating to the Website, its content, and all products and services offered by Zafari Africa are owned by or licensed to Zafari Africa.

These rights include, but are not limited to, copyright, trademarks, logos, photographs, artwork, images, videos, graphics, text, educational materials, digital products, website design, branding, and other proprietary content.

10.2 Copyright

All wildlife photographs, artwork, educational materials, digital content, and other creative works displayed on or supplied through the Website are protected by applicable copyright and intellectual property laws.

Except as expressly permitted by these Terms & Conditions or applicable law, no content may be copied, reproduced, modified, distributed, published, displayed, stored, or otherwise used without the prior written permission of Zafari Africa.

10.3 Purchase Does Not Transfer Intellectual Property

The purchase of any physical or digital product transfers ownership of that specific product only.

No purchase transfers any copyright, trademark, reproduction right, commercial licence, or other intellectual property right unless expressly agreed in writing by Zafari Africa.

10.4 Permitted Personal Use

Customers may display purchased physical artwork in their homes, offices, or other private spaces for personal enjoyment.

Customers may also use purchased educational materials and digital products for their own personal learning, subject to these Terms & Conditions.

No other rights are granted unless expressly authorised in writing.

10.5 Prohibited Uses

Without the prior written consent of Zafari Africa, customers and Website users may not:

• reproduce, duplicate, scan, photograph, or digitally copy artwork or photographs for commercial purposes
• use any photographs, images, logos, or branding in advertising, marketing, social media, publications, or commercial projects
• create derivative works from any Zafari Africa content
• remove copyright notices, signatures, watermarks, or branding
• use Website content for artificial intelligence training, machine learning datasets, image generation, or similar technologies
• scrape, harvest, download, or systematically collect Website content through automated means
• otherwise infringe the intellectual property rights of Zafari Africa

10.6 Commercial Licensing

Any commercial use of Zafari Africa's photographs, artwork, educational materials, or other intellectual property requires a separate written licence or agreement.

Commercial licences may be subject to additional fees, usage restrictions, attribution requirements, geographic limitations, or time limits.

10.7 Third-Party Intellectual Property

Any third-party trademarks, logos, product names, or other intellectual property appearing on the Website remain the property of their respective owners and are used only where authorised or otherwise permitted by law.

10.8 Reporting Infringement

If you believe that any content appearing on the Website infringes your intellectual property rights, or if you become aware of unauthorised use of Zafari Africa's intellectual property, please contact us using the contact details provided in these Terms & Conditions.

Zafari Africa will investigate legitimate infringement claims and take appropriate action where warranted.

10.9 Reservation of Rights

All rights not expressly granted under these Terms & Conditions are reserved by Zafari Africa.

Nothing contained in these Terms & Conditions shall be interpreted as granting any licence or right to use Zafari Africa's intellectual property except as expressly stated.

11.1 Lawful Use

The Website may be used only for lawful purposes and in accordance with these Terms & Conditions.

Users agree not to use the Website in any manner that is unlawful, fraudulent, harmful, or that could interfere with the operation, security, or availability of the Website.

11.2 Prohibited Activities

When using the Website, users may not:

• use the Website for any unlawful or fraudulent purpose
• impersonate any person or entity or misrepresent their identity
• interfere with, damage, disable, or disrupt the Website or its underlying systems
• introduce viruses, malware, ransomware, spyware, or other harmful code
• attempt to gain unauthorised access to any part of the Website, its servers, databases, customer accounts, or related systems
• use automated tools, bots, spiders, crawlers, or similar technologies to scrape or harvest Website content except where permitted by applicable law
• interfere with the security features or functionality of the Website
• use the Website in a manner that places an unreasonable or excessive burden on our infrastructure
• engage in any conduct that may damage the reputation or goodwill of Zafari Africa

11.3 User Information

Where users submit information through the Website, including enquiries, bookings, reviews, contact forms, or account information, they warrant that the information provided is accurate, complete, and not misleading.

Users are responsible for updating their information where necessary.

11.4 User-Generated Content

Where the Website permits users to submit reviews, comments, testimonials, photographs, or other content, users remain responsible for the content they submit.

Users may not submit content that:

• is unlawful, defamatory, abusive, threatening, discriminatory, or offensive
• infringes the intellectual property or privacy rights of another person
• contains malicious software or harmful code
• constitutes spam, unsolicited advertising, or promotional material
• otherwise violates applicable law

Zafari Africa reserves the right, but is not obliged, to remove or refuse any user-generated content that, in our reasonable opinion, breaches these Terms & Conditions or applicable law.

11.5 Links to Third-Party Websites

The Website may contain links to third-party websites, platforms, or services for the convenience of users.

Zafari Africa does not control, endorse, or accept responsibility for the content, availability, security, privacy practices, or services provided by third-party websites.

Accessing third-party websites is entirely at the user's own risk.

11.6 Suspension or Restriction of Access

Zafari Africa reserves the right to suspend, restrict, or terminate access to the Website, customer accounts, or services where we reasonably believe that a user has breached these Terms & Conditions, engaged in unlawful conduct, compromised the security of the Website, or otherwise acted in a manner that may cause harm to Zafari Africa or other users.

Where appropriate, we may also take any additional action permitted by applicable law.

11.7 Website Availability

While Zafari Africa makes reasonable efforts to keep the Website available and operating correctly, we do not guarantee uninterrupted access or that the Website will always be free from errors, delays, interruptions, or technical issues.

Maintenance, updates, security measures, third-party service interruptions, or circumstances beyond our reasonable control may occasionally affect Website availability.

11.8 Security

Users are responsible for maintaining the security of any account credentials associated with the Website and must take reasonable steps to prevent unauthorised access to their accounts.

Users must notify Zafari Africa promptly if they become aware of any unauthorised access, suspected security breach, or misuse of their account.

11.9 Enforcement

Where a breach of this Section occurs, Zafari Africa may take any action reasonably necessary to protect the Website, its users, its intellectual property, and its business interests, including suspending access, cancelling orders, reporting unlawful conduct to the relevant authorities, or pursuing available legal remedies.

Nothing in this Section limits any rights or remedies available to Zafari Africa under applicable law.

12.1 Privacy Commitment

Zafari Africa respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and any other applicable privacy legislation.

We collect, use, store, and process personal information only for lawful purposes and in accordance with our Privacy Policy.

12.2 Privacy Policy

Our Privacy Policy forms an integral part of these Terms & Conditions and explains how we collect, use, disclose, store, and protect personal information.

By using the Website or purchasing our products or services, you acknowledge that you have had the opportunity to read our Privacy Policy.

Where there is any inconsistency between these Terms & Conditions and the Privacy Policy regarding the processing of personal information, the Privacy Policy will prevail to the extent of that inconsistency.

12.3 Information We Collect

Depending on your interaction with the Website, Zafari Africa may collect personal information including:

• your name
• contact details
• billing and delivery information
• booking information
• payment-related information (excluding full payment card details processed by third-party payment providers)
• communications with Zafari Africa
• other information voluntarily provided by you

The categories of personal information collected are described in greater detail in our Privacy Policy.

12.4 Purpose of Processing

Personal information may be processed for purposes including:

• providing products and services
• processing orders and payments
• arranging delivery
• managing bookings
• responding to enquiries
• providing customer support
• improving the Website and customer experience
• complying with legal obligations
• any other lawful purpose described in our Privacy Policy

12.5 Third-Party Service Providers

Zafari Africa may share personal information with trusted third-party service providers where reasonably necessary to operate our business, including payment processors, courier companies, website hosting providers, technology providers, marketing platforms, and professional advisers.

Such disclosures will be made only where appropriate safeguards are in place and in accordance with applicable law.

12.6 Security

Zafari Africa takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or unlawful disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12.7 Marketing Communications

Where permitted by applicable law, Zafari Africa may send customers information relating to products, services, promotions, educational content, or other marketing communications.

Customers may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting Zafari Africa directly.

12.8 Cookies & Similar Technologies

The Website may use cookies and similar technologies to improve functionality, analyse Website usage, remember user preferences, and enhance the browsing experience.

Further information regarding our use of cookies is available in our Cookie Policy.

12.9 Your Privacy Rights

Subject to applicable law, individuals may have the right to:

• request access to their personal information
• request correction or updating of inaccurate personal information
• request deletion of personal information where legally applicable
• object to or restrict certain processing activities
• withdraw consent where processing is based on consent
• exercise any other rights available under applicable privacy legislation

Requests relating to personal information may be submitted using the contact details provided in our Privacy Policy.

12.10 Contact Regarding Privacy

Any questions, concerns, or requests relating to the processing of personal information may be directed to Zafari Africa using the contact details provided in these Terms & Conditions or in our Privacy Policy.

13.1 No Exclusion of Mandatory Rights

Nothing contained in these Terms & Conditions limits, excludes, or restricts any liability or consumer rights that cannot lawfully be limited or excluded under the Consumer Protection Act 68 of 2008 or any other applicable law.

13.2 Website Information

While Zafari Africa makes every reasonable effort to ensure that information published on the Website is accurate, complete, and up to date, we do not warrant that all information will always be free from errors, omissions, inaccuracies, or interruptions.

Product descriptions, images, pricing, availability, educational content, and other Website content may be updated or corrected without prior notice.

13.3 Website Availability

The Website is provided on an "as available" basis.

Although we make reasonable efforts to maintain uninterrupted access, Zafari Africa does not guarantee that the Website will always be available, secure, error-free, or free from viruses or other harmful components.

Temporary interruptions may occur due to maintenance, updates, third-party service failures, technical issues, or circumstances beyond our reasonable control.

13.4 Limitation of Liability

To the fullest extent permitted by applicable law, Zafari Africa shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss or damage arising from or relating to:

• the use of, or inability to use, the Website
• delays in delivery caused by third parties
• temporary Website interruptions
• loss of data
• loss of profits, business opportunities, goodwill, or anticipated savings
• circumstances beyond our reasonable control

This limitation does not apply where liability cannot lawfully be excluded.

13.5 Third-Party Services

Zafari Africa is not responsible for the acts, omissions, products, or services of independent third parties, including payment providers, courier companies, internet service providers, software providers, or other service providers used in connection with the Website or our business.

Any liability relating to third-party services will remain subject to the applicable terms and conditions of those third parties.

13.6 Customer Responsibility

Customers are responsible for:

• ensuring that information provided to Zafari Africa is accurate and complete
• selecting products and services that meet their own requirements
• maintaining appropriate backups of digital content where applicable
• ensuring compatibility of their devices with digital products
• following any care instructions supplied with products

Zafari Africa is not responsible for loss or damage arising from a customer's failure to comply with these responsibilities.

13.7 Force Majeure

Zafari Africa shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• natural disasters
• severe weather
• fire
• flood
• power failures
• telecommunications failures
• industrial action
• civil unrest
• war
• government action
• pandemics
• supply chain disruptions
• failures of third-party service providers

Where reasonably possible, Zafari Africa will take reasonable steps to minimise the effects of any such event.

13.8 Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zafari Africa, its partners, employees, contractors, and representatives against any claims, losses, liabilities, damages, costs, or expenses arising directly from:

• your breach of these Terms & Conditions
• your unlawful use of the Website
• your infringement of the rights of another person
• your negligent or wrongful conduct

This clause does not require you to indemnify Zafari Africa for any loss arising from our own negligence, fraud, wilful misconduct, or any liability that cannot lawfully be excluded.

13.9 Survival

Any provision of these Terms & Conditions which, by its nature, is intended to survive termination or completion of a transaction, including provisions relating to intellectual property, limitation of liability, indemnities, governing law, dispute resolution, and consumer rights, shall continue to apply after the termination of these Terms or the completion of any purchase.

14.1 Governing Law

These Terms & Conditions, the use of the Website, and any purchase of products or services from Zafari Africa shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

14.2 Attempt to Resolve Disputes

If any dispute arises between you and Zafari Africa in connection with these Terms & Conditions, the Website, or any products or services provided by Zafari Africa, the parties agree to first make reasonable efforts to resolve the dispute through good-faith discussions.

Either party may contact the other using the contact details provided in these Terms & Conditions to attempt to reach an amicable resolution.

14.3 Consumer Rights

Nothing in these Terms & Conditions prevents consumers from exercising any rights or remedies available under applicable law, including the Consumer Protection Act 68 of 2008.

Where applicable, consumers may refer disputes to an appropriate ombud, regulator, consumer protection authority, or any court or tribunal with jurisdiction.

14.4 Jurisdiction

Subject to any rights afforded to consumers under applicable law, any legal proceedings arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of the Republic of South Africa.

14.5 Severability

If any provision of these Terms & Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall, to the extent necessary, be severed from these Terms & Conditions.

The remaining provisions shall continue in full force and effect.

14.6 No Waiver

Any failure or delay by Zafari Africa to exercise or enforce any right or provision under these Terms & Conditions shall not constitute a waiver of that right or provision.

Any waiver shall only be effective if recorded in writing.

14.7 Entire Agreement

These Terms & Conditions, together with any policies expressly incorporated by reference, including the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Zafari Africa regarding your use of the Website and the purchase of products or services.

They supersede any prior understandings or agreements relating to the same subject matter, except where otherwise required by applicable law.

14.8 Additional Terms

Certain products, services, workshops, promotions, competitions, memberships, subscriptions, or special offers may be subject to additional terms and conditions published on the Website.

Where such additional terms apply and are inconsistent with these Terms & Conditions, the additional terms will prevail only to the extent of the inconsistency for that particular product, service, promotion, competition, membership, subscription, or offer.

15.1 Right to Amend

Zafari Africa may amend or update these Terms & Conditions from time to time to reflect changes in our business, products, services, legal obligations, technology, or operational requirements.

15.2 Publication of Updated Terms

The most current version of these Terms & Conditions will always be published on the Website.

The version number, effective date, and last updated date displayed at the beginning of these Terms & Conditions indicate the version currently in force.

15.3 When Changes Take Effect

Unless otherwise stated, any amendments to these Terms & Conditions will become effective from the published effective date.

Changes will apply to the use of the Website and to orders placed after the effective date.

Orders accepted before the effective date of any amendment will generally continue to be governed by the version of the Terms & Conditions that applied when the order was accepted, unless otherwise required by applicable law or agreed between the parties.

15.4 Material Changes

Where reasonably practicable, Zafari Africa will take reasonable steps to notify users of any material changes to these Terms & Conditions where such notification is required by applicable law.

Notification may be provided through the Website, email, or another appropriate communication method.

15.5 Continued Use

Your continued use of the Website after updated Terms & Conditions become effective constitutes your acceptance of those updated Terms, except where applicable law requires a different form of consent.

If you do not agree with any amendment, you should discontinue using the Website and refrain from placing further orders.

If you have any questions about these Terms & Conditions, your order, our products or services, or wish to exercise any of your rights under applicable law, please contact us using the details below:

Business Name: Zafari Africa

Business Structure: Partnership

Partners: Adam Zimmerman and Daniel Zimmerman

Physical Address: 16 Summerway, Fairmount, Johannesburg, South Africa

Email: info@zafariafrica.co.za

Telephone: 083 548 8469 / 072 877 5848

16.1 Business Hours

Our standard business hours are published on the Website and may be updated from time to time.

While we aim to respond to enquiries as promptly as possible, response times may vary depending on weekends, public holidays, business hours, and the nature of the enquiry.

16.2 Legal Notices

Any legal notices or formal communications relating to these Terms & Conditions should be sent to the email address or physical address listed above, unless another contact method has been expressly designated by Zafari Africa.

16.3 Thank You

Thank you for choosing Zafari Africa.

We appreciate your support and look forward to sharing our passion for wildlife photography, conservation, education, and fine art with you.